Companies often outsource their cleaning to a commercial cleaning provider, to reduce the amount of time spent managing staff. We have implemented procedures and systems to ensure we deliver a reliable, high quality cleaning service so that our customers can concentrate on running their business, safe in the knowledge that the contract is running smoothly and being well managed.
“Cleanpro is a professional company that knows its business well and does what it says it will do. I can now focus on my role of managing , safe in the knowledge that the cleaning service has been successfully outsourced. I am a happy customer.”
Our fully managed cleaning service commences as soon as a new customer chooses Cleanpro as its service provider. We ensure that customers are kept up to date with preparations for the hand over from the outgoing contractor, and the subsequent introduction of the Cleanpro team.
We prefer a lead time of 2 weeks to allow us to complete the administration of transferring cleaners, hiring new staff and organising the correct cleaning equipment for the job, although we can accelerate the process if required.
Our operations team commit to being on-site frequently during the first few weeks of a new contract but we also book in a formal audit at the end of the first month to make sure that the transition has been smooth and to discuss any areas that may require fine-tuning.
The dedicated Contracts Manager introduces the cleaning schedule to all staff members, to make sure that the customer’s cleaning requirements are fully understood. Training of new staff takes place on site and all cleaning operatives receive full induction training, irrespective of their previous experience. The training covers an introduction to workplace rules and procedures, skills training, and customer care.
We regularly monitor and assess the standard of work delivered by the cleaning operatives and any re-training required is provided by either the Site Supervisor, Contracts Manager or Regional Manager.
The role of the Contracts Manager is to make sure that the cleaning contract is running smoothly and that we are delivering a reliable and professional cleaning service. Part of this service is to carry out regular cleaning audits, where the Contracts Manager inspects the site, making sure that the cleaning has been carried out to a high standard, noting any necessary improvements.
Our recent addition of an online auditing system, enables the Contracts Manager to audit the complete cleaning schedule on an ipad, sending the results through to the customer and Head Office, with an action plan to resolve any issues that may have come to light.
We use a traffic light scoring system on our audits. If an area on the schedule receives ’green’ then it is being delivered well. An item receiving ‘amber’ must be corrected before the next audit and if there are any ‘reds’ these must be corrected before the next clean. We find that this system of auditing is the most efficient in ensuring that we deliver the agreed schedule.
We invite customers to attend the cleaning audits but this is not a requirement. Some customers prefer to receive the management information after each audit is complete or they may prefer to carry out sample audits themselves.
One of the keys to the success of any business relationship is good communication. This is one of our greatest strengths. As well as the regular quality audits, we provide a daily communication log book which is left on site and designed to help customers communicate directly with the cleaning staff. This is especially useful if the cleaning is performed outside of working hours.
Of course, communication is a two way process. The log book also allows our cleaners to let the customer know about anything which may need to be brought to their attention.